Policies
Car Shuttle Policies
All services (as defined below) offered by Lone Peak Transportation LLC, are subject to the following policies. By making a reservation with Lone Peak Transportation, LLC you are agreeing to these policies, you acknowledge and agree to be bound by the conditions of use listed below.
Reservations for transportation are valid only for the time and date specified by the customer. Lone Peak Transportation is not responsible for costs incurred as a result of customer error. Rates are subject to change and additional charges may apply if changing the pickup or drop off location of a reservation occurs.
Travel Times
Travel time is dependent on geography, weather conditions, time of day, and traffic conditions. Because of these variables, Lone Peak Transportation cannot provide an exact travel time, only an estimation. Lone Peak Transportation is not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen and uncontrollable circumstances. Under extreme and rare conditions, Lone Peak Transportation reserves the right to cancel and refund reservations in advance of the scheduled pickup. From Big Sky to BZN airport it is recommended to arrange for a pickup 3-3.5 hours prior to your commercial flight. If longer travel times are anticipated Lone Peak Transportation may contact you and recommend an earlier pickup.
Smoking
Smoking, vaping, e-cigarettes, or use of smokeless tobacco or marijuana are not permitted in any vehicle, at any time. Failure to abide by this policy is subject to a penalty plus the cost of any damage incurred during the incident and may result of the immediate, non-refundable termination of the ride.
Damage to vehicles
Customer is responsible to damage done to vehicles during the course of the ride. This damage includes interior and exterior of the vehicles. Damage includes but is not limited to; vomit and other bodily fluids getting on the vehicle, spilling of customer food and drink, dings and dents while loading bags and entering and exiting the vehicle, intentional destruction of property, failure to follow smoking policy, damage from customer and any attachments or included items the customer may have on/in their person or luggage, damage caused by pets or service animals, and any damage that was not present at the start of the ride that was caused by the customer.
Video recording
Vehicles may have a dashboard camera installed. This camera points forward with the intent of recording other vehicles out of the windshield. Audio recording may also turned on and does record cabin conversations but is intended to record sounds like horns, turn signals, and other sounds relevant to a traffic incident. Video and audio is only shared at the formal request of insurance companies and law enforcement as part of an investigation.
'Day of' Phone Number
For all services offered, the customer must include the “Day of” phone number. This is for the client we are giving a ride to. This contact information is not shared with anyone and is confidential. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of the quoted fare. Failure for Lone Peak Transportation to make contact of the client on the day of the ride may count as a 'no show'.
Error in Information
Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Lone Peak Transportation is not responsible for mistakes made by customers while booking a reservation. From Big Sky to BZN airport it is recommended to arrange for a pickup 3-3.5 hours prior to your commercial flight.
Cancellation Policy
We understand your travel plans change. All rides may be subject to a booking deposit of $25 for local Bozeman rides and $50 for rides beyond the Gallatin Valley. This deposit is deducted from the fare at the conclusion of the ride. Lone Peak Transportation kindly asks you to let us know as soon as possible when your travel plans change. Any cancellation within 72 hours of the ride will result in forfeiture of the booking deposit. Cancellations made more than 72 hours before can have your deposit refunded. Please contact Lone Peak Transportation as soon as possible when your travel plans change. Lone Peak Transportation does not assume responsibility for airline delays. While delays and cancellations with airlines are unfortunate we can not guarantee we can adjust to new times given by an airline, but we will try our very best. As part of the adjustment to accommodate travel changes made by the customer, Lone Peak Transportation reserves the right to change the vehicle class and driver. The customer is responsible for any increases of fare that may occur because of such change. Cancellations that are the fault solely of Lone Peak Transportation are unacceptable and will see the deposit refunded and a voucher for use by the customer on a future ride. Customer no shows will be charged for the entire ride quoted ride.
Luggage and Personal Items
Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.
Lost Items
Passengers are responsible for their own luggage and any items placed by themselves or operator in the vehicle. Lone Peak Transportation assumes no liability in the event of damage, loss, or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property. Lone Peak Transportation is also not liable for lost items left behind in the vehicle by a customer. However, we do want to help customers reunite with lost items whenever possible. If an item is lost, the customer should immediately contact us. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.
Damaged Items
Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Lone Peak Transportation is not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items. It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using our transportation service.
Safety
Seatbelts are required for customer safety. Customers must wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Lone Peak Transportation reserves the right to refuse service to parties out of compliance with policies. Regardless of local laws, seatbelts are required when the vehicle is in motion. Failure to follow this policy will result in possible forfeiture of the quoted fare.
Inclusivity
Lone Peak Transportation welcomes all people regardless of race, religion, sexuality, gender, ethnicity, political beliefs, etc. One of the best parts of doing this is meeting people from all walks of life from all corners of the globe. We welcome your stories.
Comfort
Lone Peak Transportation strives to make sure you are as comfortable as you can be. Do not hesitate to ask for adjustment of the cabin temperature, the sunroof(if applicable) to be open or closed, a different seating position, etc. If you would like to make a stop at a gas station, liquor store, dispensary, grocery store, etc. feel free to ask. Stops lasting longer than a few minutes may incur an extra charge. Unplanned stops may not be possible if we are scheduled tight with another customer.
Pets
Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive vehicle. All pets must be properly secured within the carrier at all times. Service animals are permitted in vehicles. Lone Peak Transportation loves pets and reserves the right to ask to pet your dog.